Consultations
- Cancel up to 24 hours before your session from your dashboard for a full refund.
- Reschedule up to 24 hours before, free of charge, up to 2 times per booking.
- Cancellations within 24 hours of the start, or missed sessions, are not refundable unless there are exceptional circumstances. Contact us and we'll look at it fairly.
- If your expert cancels or can't attend, you'll get a full refund or a new time, whichever you prefer.
CV and LinkedIn services
- Cancel for a full refund any time before work starts (while your order shows “Received”).
- Once a writer has started, refunds are considered case by case and reflect the work already done.
- Revision rounds are included as stated in your package. If we haven't delivered what the package describes, we'll put it right or refund you.
Job application support
- Cancel for a full refund before we start searching.
- After that, we refund the applications we haven't yet used. Applications are counted only when they have been submitted after your approval.
- You can pause your package at any time from your dashboard or by messaging us.
Your legal rights
If you're a consumer in the UK or EU you have a 14-day right to cancel services bought online. When you ask us to start a service within those 14 days (for example by booking a session that takes place sooner, or by asking us to start writing), you agree that you'll pay for the part of the service already provided if you then cancel. None of this affects your statutory rights.
How refunds are paid
Refunds go back to the card or payment method you used, through Stripe. They usually appear within 5 to 10 working days depending on your bank. You can see every refund in your payments page.
Questions
Message us from your order in the dashboard, or email hello@careerpatron.com.